30 Day Refund Policy
(If
you want your hearing aid reprogrammed or adjusted,
please click here.)
We take pride in our products. Our hearing aids are manufactured to the highest standards.
If you have
purchased a hearing aid within the past 30
Days and want to return it for a refund:
To return a hearing aid for a refund that you have purchased
within the past 30 days,
you must obtain a Return Product Authorization (RPA)
number from us. Please request an RPA number by
e-mail:
RPA@hearingcentral.com or call us at
847-295-6946. If you send us an e-mail, please include the
following minimum information:
- The date the hearing aid
was purchased
- The name of person
who bought the hearing aid
- Address where the
hearing aid was sent
- Optional - Why the hearing aid was not right
for you
When you receive the RPA number, please do the
following:
- Place the hearing aid and all documentation
into the original box
- Place the box into a standard bubble-wrapped
envelope
- Write the RPA number and the word "RETURNS" on
the outside of the envelope
- Return the hearing aid to:
- "RETURNS" , "RPA#" (The RPA number given to
you)
Hearing Central LLC
1390 Kathryn Lane
Lake Forest IL 60045
Before your monies are refunded to
you, we will deduct the following:
- The original shipping
charges. Why? When you paid
the shipping charges to us, we forwarded them on
to UPS or the Postal Service to ship your package,
and they don't refund any monies to us.
- A $20 restocking fee will be
assessed for
each hearing aid. If the battery
package has been opened, you also will be charged
for the battery pack.
- If you ordered a T-coil
option, they were a special order. In this case,
the cost of the T-Coils will be deducted for each
hearing aid
as these were custom made for you.
- If you live in Illinois, we will also deduct
the Illinois State sales tax as the State
does not refund sales taxes paid.
NOTE: If you send us a hearing aid after the
30 days time limit, and without an RPA# written on
the outside of the package, we will send the hearing
aid back to you with no other action on our part.
TEMPORARY ACCEPTANCE BY US OF THE HEARING AID TO
ASCERTAIN WHETHER A VALID RPA# HAS
BEEN ASSIGNED, DOES NOT CONSTITUTE A LEGAL
ACCEPTANCE BY US OF THE HEARING AID . ONLY WHEN A
VALID RPA# IS RECORDED WILL WE ACKNOWLEDGE OUR LEGAL
ACCEPTANCE OF THE PACKAGE.